tag:status.parkable.com,2005:/historyParkable Status - Incident History2024-03-29T07:40:14+13:00Parkabletag:status.parkable.com,2005:Incident/201519742024-03-04T15:08:56+13:002024-03-04T15:08:56+13:00Issue with bay allocations<p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>15:08</var> NZDT</small><br><strong>Resolved</strong> - The issue has been resolved and bay allocations have been corrected. Impacted parkers will receive notifications about their bookings.</p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>11:27</var> NZDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are reviewing previous bay allocations.</p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>10:44</var> NZDT</small><br><strong>Identified</strong> - We have identified an issue with how some bays are allocated to parkers causing an error when sessions are started. We will be releasing a fix soon and provide an update.</p>tag:status.parkable.com,2005:Incident/200154062024-02-19T12:37:53+13:002024-02-19T12:46:04+13:00Multiple sites experiencing gate outage<p><small>Feb <var data-var='date'>19</var>, <var data-var='time'>12:37</var> NZDT</small><br><strong>Resolved</strong> - All gates are back online and we continue to investigate the root cause. Updates will be provided as more information is available.</p><p><small>Feb <var data-var='date'>19</var>, <var data-var='time'>11:07</var> NZDT</small><br><strong>Monitoring</strong> - Impacted gates are being rebooted and coming back online.</p><p><small>Feb <var data-var='date'>19</var>, <var data-var='time'>09:40</var> NZDT</small><br><strong>Investigating</strong> - We're experiencing problems with our gate access solution at some sites in Australia & New Zealand. We're investigating the issue and will provide an update soon.</p>tag:status.parkable.com,2005:Incident/190504852023-11-08T11:55:05+13:002023-11-08T11:55:05+13:00Multiple sites experiencing gate outage<p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>11:55</var> NZDT</small><br><strong>Resolved</strong> - This issue has now been resolved and gates are operating normally.</p><p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>11:30</var> NZDT</small><br><strong>Monitoring</strong> - Due to the ongoing Optus outage in Australia being addressed, majority of gate access has come back online with four sites still experiencing issues. We will continue to monitor.</p><p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>11:07</var> NZDT</small><br><strong>Investigating</strong> - Due to the failure of a service provider we're experiencing problems with our gate access solution at some sites in Australia. We're investigating the issue.</p>tag:status.parkable.com,2005:Incident/181463262023-08-15T12:44:55+12:002023-08-15T12:44:55+12:00Future booked sessions being automatically ended at certain parks<p><small>Aug <var data-var='date'>15</var>, <var data-var='time'>12:44</var> NZST</small><br><strong>Resolved</strong> - A fix for this issue has been deployed.</p><p><small>Aug <var data-var='date'>15</var>, <var data-var='time'>11:32</var> NZST</small><br><strong>Update</strong> - Fix has been applied to impacted customers and a rollback is being deployed.</p><p><small>Aug <var data-var='date'>15</var>, <var data-var='time'>10:12</var> NZST</small><br><strong>Identified</strong> - A solution has been identified and we are working to apply it to impacted customers.</p>tag:status.parkable.com,2005:Incident/180691982023-08-07T11:00:25+12:002023-08-07T11:00:25+12:00Access gates failing to open<p><small>Aug <var data-var='date'> 7</var>, <var data-var='time'>11:00</var> NZST</small><br><strong>Resolved</strong> - This incident has now been resolved</p><p><small>Aug <var data-var='date'> 7</var>, <var data-var='time'>10:09</var> NZST</small><br><strong>Monitoring</strong> - All gates are either back online or have technicians in transit to resolve the issue.</p><p><small>Aug <var data-var='date'> 7</var>, <var data-var='time'>08:53</var> NZST</small><br><strong>Investigating</strong> - We are currently experiencing problems with access gates at several of our locations. We're actively investigating the problem, if you have trouble accessing your car park please contact Parkable support</p>tag:status.parkable.com,2005:Incident/175528652023-06-13T12:01:47+12:002023-06-13T12:01:47+12:00Multiple sites experiencing gate outage<p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>12:01</var> NZST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>11:09</var> NZST</small><br><strong>Investigating</strong> - Due to the failure of a service provider we're experiencing problems with our gate access solution at some sites. We're investigating the issue.</p>tag:status.parkable.com,2005:Incident/173507822023-05-25T02:25:58+12:002023-05-25T02:25:58+12:00Visitor parking permissions changes<p><small>May <var data-var='date'>25</var>, <var data-var='time'>02:25</var> NZST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'>25</var>, <var data-var='time'>02:25</var> NZST</small><br><strong>Update</strong> - Permissions have been updated to allow organisation admins to access all visitor bays.</p><p><small>May <var data-var='date'>24</var>, <var data-var='time'>22:43</var> NZST</small><br><strong>Identified</strong> - Due to a permission change in the visitor booking system some admins cannot make visitor bookings. Contact enterprise@parkable.com for support in resolving this.</p>tag:status.parkable.com,2005:Incident/171509662023-05-05T20:30:03+12:002023-05-05T20:30:03+12:00Multiple sites experiencing gate outage<p><small>May <var data-var='date'> 5</var>, <var data-var='time'>20:30</var> NZST</small><br><strong>Resolved</strong> - Our gate devices have all come back online and are now functioning correctly. There are some delays in messages coming through at some sites, the gate will open after a short delay.</p><p><small>May <var data-var='date'> 5</var>, <var data-var='time'>18:39</var> NZST</small><br><strong>Investigating</strong> - Due to the failure of a service provider we're experiencing problems with our gate access solution at some sites. We're investigating the issue.</p>tag:status.parkable.com,2005:Incident/163280602023-03-03T12:33:31+13:002023-03-03T12:33:31+13:00Issue with platform provider<p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>12:33</var> NZDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>12:31</var> NZDT</small><br><strong>Monitoring</strong> - All products are back up and running and we are continuing to monitor closely.</p><p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>11:15</var> NZDT</small><br><strong>Investigating</strong> - We are currently investigating the issue.</p>tag:status.parkable.com,2005:Incident/162614852023-02-24T18:16:21+13:002023-02-24T18:16:21+13:00Multiple gates experiencing delays opening or not opening at all<p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>18:16</var> NZDT</small><br><strong>Resolved</strong> - Connectivity to the impacted gates has been restored and full functionality returned.</p><p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>16:54</var> NZDT</small><br><strong>Investigating</strong> - Our cellular service provider is experiencing technical issues which is impacting our primary communication channel with some of our gate access hardware. In many cases our failover channel is working and the gates are opening with a short delay, however some gates are not opening. We're working with our provider on a solution.</p>tag:status.parkable.com,2005:Incident/159555022023-01-29T14:54:33+13:002023-01-29T14:54:33+13:00EV charger outages<p><small>Jan <var data-var='date'>29</var>, <var data-var='time'>14:54</var> NZDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>29</var>, <var data-var='time'>14:54</var> NZDT</small><br><strong>Update</strong> - Issue is confirmed fixed and customers are able to successfully charge.</p><p><small>Jan <var data-var='date'>28</var>, <var data-var='time'>10:44</var> NZDT</small><br><strong>Monitoring</strong> - Multiple customers in the UK are unable to start their EV chargers. CPO has redeployed a network connection and we are awaiting further testing to confirm the issues as fixed.</p>tag:status.parkable.com,2005:Incident/127152192022-11-05T00:17:21+13:002022-11-05T01:30:29+13:00iOS and Android app hanging<p><small>Nov <var data-var='date'> 5</var>, <var data-var='time'>00:17</var> NZDT</small><br><strong>Resolved</strong> - The issue has been found and resolved. An OTA update for iOS and Android is available, for it to be applied you need to kill and reopen the Parkable app twice. We're currently releasing a new version to the App Store and Google Play</p><p><small>Nov <var data-var='date'> 4</var>, <var data-var='time'>23:54</var> NZDT</small><br><strong>Identified</strong> - The root cause of the issue has been found and we're working on releasing a patch to resolve it.</p><p><small>Nov <var data-var='date'> 4</var>, <var data-var='time'>23:18</var> NZDT</small><br><strong>Investigating</strong> - We are experiencing issues on our iOS and Android app with the app hanging during authentication. We are actively working on resolving the issue and will provide an update ASAP.</p>tag:status.parkable.com,2005:Incident/126192142022-11-02T15:23:15+13:002022-11-02T15:23:15+13:00Users unable to log in with SSO<p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>15:23</var> NZDT</small><br><strong>Resolved</strong> - An update has been released and users can now sign in to the web app using SSO.</p><p><small>Nov <var data-var='date'> 1</var>, <var data-var='time'>15:07</var> NZDT</small><br><strong>Update</strong> - Work is continuing on a fix to the web app to allow users to log in with SSO.</p><p><small>Oct <var data-var='date'>27</var>, <var data-var='time'>09:13</var> NZDT</small><br><strong>Monitoring</strong> - Fix has been released, iOS v8.1.3 is available on the app store. No fix is available for the web app, we continue to work on this.</p><p><small>Oct <var data-var='date'>26</var>, <var data-var='time'>20:21</var> NZDT</small><br><strong>Update</strong> - A fix has been released to Apple for review and will be made available as soon as possible. In the meantime affected customers will need to utilise the magic link feature by clicking on ‘Having trouble logging in? Try another way’ on the sign in screen to be emailed a one-time login link.</p><p><small>Oct <var data-var='date'>26</var>, <var data-var='time'>18:33</var> NZDT</small><br><strong>Update</strong> - We are continuing to work on a resolution for the issue which is caused by the latest release of iOS. As a work around we have enabled our magic link feature for all customers that use SSO.</p><p><small>Oct <var data-var='date'>26</var>, <var data-var='time'>16:30</var> NZDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Oct <var data-var='date'>26</var>, <var data-var='time'>16:13</var> NZDT</small><br><strong>Identified</strong> - Apple released a security update yesterday which has stopped parkers being able to log in to the mobile app using SSO.</p>tag:status.parkable.com,2005:Incident/118636692022-10-12T16:00:19+13:002022-10-12T16:00:19+13:00Unexpected gate outage<p><small>Oct <var data-var='date'>12</var>, <var data-var='time'>16:00</var> NZDT</small><br><strong>Resolved</strong> - Gates are back online at 3.49pm NZT.</p><p><small>Oct <var data-var='date'>12</var>, <var data-var='time'>15:57</var> NZDT</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Oct <var data-var='date'>12</var>, <var data-var='time'>15:45</var> NZDT</small><br><strong>Monitoring</strong> - A number of access gates are down in Australia, we are monitoring the impacted car parks. Outage started at 2.45pm NZT.</p>tag:status.parkable.com,2005:Incident/113541462022-10-03T12:41:02+13:002022-10-03T12:41:02+13:00Planned gate outage for a hardware update<p><small>Oct <var data-var='date'> 3</var>, <var data-var='time'>12:41</var> NZDT</small><br><strong>Resolved</strong> - The gate is now back up and running.</p><p><small>Oct <var data-var='date'> 3</var>, <var data-var='time'>12:40</var> NZDT</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Oct <var data-var='date'> 3</var>, <var data-var='time'>11:51</var> NZDT</small><br><strong>Monitoring</strong> - The third party system that our solution relies on is undergoing maintenance and will be down until further notice. The impacted customer has been informed.</p>tag:status.parkable.com,2005:Incident/112672042022-09-26T21:00:10+13:002022-09-26T21:00:10+13:00Book tomorrow causing the iOS and Android app to crash<p><small>Sep <var data-var='date'>26</var>, <var data-var='time'>21:00</var> NZDT</small><br><strong>Resolved</strong> - The issue has now been resolved and an update has been released. Parkers can trigger the update on their phone by closing (swiping up to kill) the app and then relaunching it. The new release is version 8.1.1 and the version number can be found at the bottom of the left hand menu.</p><p><small>Sep <var data-var='date'>26</var>, <var data-var='time'>20:30</var> NZDT</small><br><strong>Identified</strong> - The problem has been found and we're working on deploying an update to the phone apps to resolve this. Another update will be posted in one hour at the latest.</p><p><small>Sep <var data-var='date'>26</var>, <var data-var='time'>19:56</var> NZDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Sep <var data-var='date'>26</var>, <var data-var='time'>19:44</var> NZDT</small><br><strong>Investigating</strong> - We've been alerted to an issue where by the iOS and Android apps are crashing when parkers try to book a park using 'book tomorrow'. We're currently investigating and will provide an update shortly.</p>tag:status.parkable.com,2005:Incident/112112222022-09-23T15:24:56+12:002022-09-23T15:24:56+12:00ANPR gate not automatically opening<p><small>Sep <var data-var='date'>23</var>, <var data-var='time'>15:24</var> NZST</small><br><strong>Resolved</strong> - Our technician was onsite during the morning and resolved the issue. The gate was back to full functionality at approximately 10am local time.</p><p><small>Sep <var data-var='date'>22</var>, <var data-var='time'>12:17</var> NZST</small><br><strong>Monitoring</strong> - The issue has been communicated to the affected customer and the situation is being monitored until a technician can be deployed to site to resolve it.</p><p><small>Sep <var data-var='date'>22</var>, <var data-var='time'>07:56</var> NZST</small><br><strong>Identified</strong> - We have identified a problem with one of our automatic number plate recognition access control gates. The issue is impacting one site only and we are in communication with the customer during this outage. We have identified a solution and are working to implement.</p>tag:status.parkable.com,2005:Incident/112151692022-09-22T15:57:39+12:002022-09-22T15:57:39+12:00Users are unable to verify their email when signing up<p><small>Sep <var data-var='date'>22</var>, <var data-var='time'>15:57</var> NZST</small><br><strong>Resolved</strong> - Issue has been resolved and users can successfully verify their emails and complete sign up.</p><p><small>Sep <var data-var='date'>22</var>, <var data-var='time'>15:36</var> NZST</small><br><strong>Identified</strong> - We have identified an issue with the verification link in the email that users receive when they sign up. We are working to implement a solution.</p>tag:status.parkable.com,2005:Incident/111850662022-09-20T08:30:00+12:002022-09-20T11:01:40+12:00ANPR gate not automatically opening<p><small>Sep <var data-var='date'>20</var>, <var data-var='time'>08:30</var> NZST</small><br><strong>Resolved</strong> - We have identified a problem with one of our automatic number plate recognition access control gates. The issue impacted one site only and we were in communication with the customer during this outage. The problem was resolved at 10am NZT and we're monitoring it for ongoing stability. Proactive maintenance will be performed.</p>