Monitoring - The third party system that our solution relies on is undergoing maintenance and will be down until further notice. The impacted customer has been informed.
Oct 03, 2022 - 11:51 NZDT
API Operational
Admin panel Operational
Mobile app Operational
Web app ? Operational
Native app (iOS/Android) Operational
Access gates Under Maintenance
EV chargers Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 3, 2022

Unresolved incident: Planned gate outage for a hardware update.

Oct 2, 2022

No incidents reported.

Oct 1, 2022

No incidents reported.

Sep 30, 2022

No incidents reported.

Sep 29, 2022

No incidents reported.

Sep 28, 2022

No incidents reported.

Sep 27, 2022

No incidents reported.

Sep 26, 2022
Resolved - The issue has now been resolved and an update has been released. Parkers can trigger the update on their phone by closing (swiping up to kill) the app and then relaunching it. The new release is version 8.1.1 and the version number can be found at the bottom of the left hand menu.
Sep 26, 21:00 NZDT
Identified - The problem has been found and we're working on deploying an update to the phone apps to resolve this. Another update will be posted in one hour at the latest.
Sep 26, 20:30 NZDT
Update - We are continuing to investigate this issue.
Sep 26, 19:56 NZDT
Investigating - We've been alerted to an issue where by the iOS and Android apps are crashing when parkers try to book a park using 'book tomorrow'. We're currently investigating and will provide an update shortly.
Sep 26, 19:44 NZDT
Sep 25, 2022

No incidents reported.

Sep 24, 2022

No incidents reported.

Sep 23, 2022
Resolved - Our technician was onsite during the morning and resolved the issue. The gate was back to full functionality at approximately 10am local time.
Sep 23, 15:24 NZST
Monitoring - The issue has been communicated to the affected customer and the situation is being monitored until a technician can be deployed to site to resolve it.
Sep 22, 12:17 NZST
Identified - We have identified a problem with one of our automatic number plate recognition access control gates. The issue is impacting one site only and we are in communication with the customer during this outage. We have identified a solution and are working to implement.
Sep 22, 07:56 NZST
Sep 22, 2022
Resolved - Issue has been resolved and users can successfully verify their emails and complete sign up.
Sep 22, 15:57 NZST
Identified - We have identified an issue with the verification link in the email that users receive when they sign up. We are working to implement a solution.
Sep 22, 15:36 NZST
Sep 21, 2022

No incidents reported.

Sep 20, 2022
Resolved - We have identified a problem with one of our automatic number plate recognition access control gates. The issue impacted one site only and we were in communication with the customer during this outage. The problem was resolved at 10am NZT and we're monitoring it for ongoing stability. Proactive maintenance will be performed.
Sep 20, 08:30 NZST
Sep 19, 2022

No incidents reported.